Pre-Collect Letter Campaigns
A little push is sometimes all one needs to take the initial step in bringing their account out of delinquency. Our pre-collect letter campaigns are a great way to give your consumers the friendly push needed to satisfy their account. Pre-collection is also a great way to continue building your brand and treating consumers with dignity and respect.
Continuing to show friendly customer service, even at the point of delinquency, is a great way to build on your brand. Our statements accomplish this by notifying the individual of the accounts status but also focus on consumer retention.
The close proximity in statement delivery, along with our escalation of account status, has proven to generate faster consumer contact over traditional statements.
Depending on how you choose to execute your pre-collect campaign, our office can incorporate live billing agent support to assist in account resolution.
Following campaign completion, a finalization report will be remitted to your office for an approval to proceed to collection status.
How It Works
Depending on the needs of your specific billing cycle, our team will make recommendations for campaigns that will have the best success rate and return on investment. You will have the option for your letters to contain your contact information, or, for consumers to be directed to our office for support. Letters can be customized with your logo and you can dictate how and when the 3 letter series is delivered to the consumer.