Delinquent financial contracts can become burdensome for financial institutions to continue internal collection efforts. The cost of statements and management of the accounts, paired with a lack of resources, can quickly lead to a further loss in revenue. Having in depth knowledge and experience in navigating the various state regulations and statutes is essential when collecting financial contracts. Our agency has partnered with financial institutions for over 25 years and our short and long term approach has proven to yield higher returns over our competition. In using the entire account life cycle, we maximize collections by monitoring and executing on new data until the statute of limitation ends.
We believe in representing your institution with the utmost integrity and professionalism. Our agents treat all consumers with the same dignity and respect you would expect from your own employees.
Our online payment portal allows consumers to make payments and/or set up recurring payment plans.
Our customized debt negotiating tools allow consumers to participate in the mediation of their payment plans, one time settlements, and pay offs. Allowing consumers to have more control in their payment options increases the likelihood a resolution will be found.
An increasing number of individuals prefer to communicate through means other than a live, one on one call. Our site allows for secure communication between the consumer and one of our live agents. Giving consumers options in their ability to communicate with our office increases the likelihood of a successful contact.
Our goal is to resolve all disputes and consumer complaints prior to any escalation. Our site allows consumers the ability to file disputes and complaints varying from services rendered to consumer treatment after default.
A thorough compliance program is essential in today’s collection environment. Our continuous training and education programs exemplify our commitment to minimizing risk for our clients.
Mistakes happen, but so does fraud and abuse. Our account workflow begins with a thorough data scrub to ensure that we are working with the best information possible.
Initial validation notices, and later demand letters, are sent to consumers during the collection process. In addition, payment plan reminder letters are also mailed along with delinquent payment agreement letters in the instance a default occurs.
Our approach to collection calls center around the consumers need for respect and dignity as well as your need for account resolution. Our calls move from advisory in nature at the beginning of collections, to a more demanding approach towards the end of the life cycle.
We want to make sure our efforts in fair credit reporting are done so in an effective and thorough manner. When lawful, our agency reports delinquent accounts to multiple credit reporting bureaus to ensure your accounts are represented to the best of their ability.
While we understand the usefulness of big data, our agency does not segment accounts based on any scoring models. Our scoring gives our professionals insight into the individual they are approaching and how they may best find a workable solution. The proprietary model we utilize is unlike most on the market in that it pulls actual credit data rather than scores based on socioeconomic information.
Our agents go above and beyond in their attempts to locate additional information on your accounts. Our agents utilize all methods of online searches including social media, state and local government sites, professional certifications, and many more.
Through our partnerships with multiple data vendors, our agency identifies and verifies deceased individuals in real time. Time is critical when identifying available paths to payment after an individual passes away. Our agency has the infrastructure and resources needed to identify probates quickly to secure a path to payment.
Our commitment to transparency and consumer treatment is seen through our thoroughness in call recording and archiving. All calls are recorded in office, encrypted, and archived for years in the instance a client audit is requested.
Navigating the labyrinth of bankruptcy takes years of industry knowledge and an efficient workflow to make the time spent worthwhile. Our office handles bankruptcy accounts from their initial notification and proof of claim filing, all the way through to their discharge/dismissal.
Our overall goal is to find a resolution to an account within the first 6 months of placement. However, it is becoming easier for individuals to simply block numbers and not open mail. When an account goes without consumer resolution for over 180 days, and the individual is employed and not identified as indigent, we do request permission to proceed through legal recourse. While this option is solely at the discretion of our clients, we encourage it as a means to recover delinquent accounts.